Software Maintenance & Support Services

If you have use the Software Maintenance & Support Services for your enterprise software, you can get benefits of latest technological advancements and increase the productivity of your staff by several stage. It is quite likely that your software vendor would be constantly working on the improvement and addition in the features, directly benefiting the end user that is your company.

If ICT in not planned and managed properly, it can be a restriction to the achievements of a business. To allow business stability and growth, your ICT support team has to be carefully structured . Well provide but most times even the most well planned support structure is not enough to help the object of your organisation.

The many challenges include:

Reduced service and support costs within a controlled budget
Less systems free-time.
Invest in agreement and complex regulations.
Better quality service from ICT professionals.
The need for clearly defined and achieved SLAs.
Reduced risk of important employees leaving the organisation with their knowledge.
The need for round-the-clock access to a help desk services.
Outsourcing your support and maintenance functions with us will not only help you stay floating with your ICT demands, it will also add significant value to the operations of your organisations.

We carefully analyse your solutions and position the right engineers with the relevant experience and skill set to manage your outsourced area to us. All our engineers are qualified and professionally certified in their respective field of area.

Support and maintenance services:

Using our Support and Maintenance services organisations are able to achieve high levels of ICT availability and when we talk with businesses using our technical helpdesk service to support and maintain their ICT systems, a couple of points stands out about our service:

Using our distributed help desk resources, we help organisations to reduce their costs
Work to complement organisation’s internal resources
Fill the gap for expert resources not available in-house
Allow businesses to focus on their core objectives
Help businesses utilise latest technologies and grow their capability
Our support and maintenance services software support & maintenance subscriptions can be choice for an agreed length of time to suit your business requirements.

Our service coverage areas include:

New software releases
Software updates
Maintenance updates
Installation support
License key management
Technical Support by phone and email
Server and network management